Please understand that every Handpan is tuned by hand and not all Handpan will look the same.
We thoroughly inspect each drums, upon finish and before shipping the product, therefore we do not accept returns.
But if you have received a damaged handpan due to shipping, please contact us within 3 days upon arrival.
If you do not hear from us, please continue to contact us for proper return process.
*In case of exchange or return. We will respond with equivalent products, or refunds.