Return Policy

We want you to love your Handpan – plain and simple.

That’s why we created the “Love Your Handpan Guarantee,” to make sure that you feel the magic of your first sound. If you don’t love it, you can return it within 14 days in new, unused condition with the original packaging.

-Let’s walk you through it-

After receiving your handpan, you will have 14 days to play with the Midori Handpan. If you don’t love it, you can return your handpan to us for up to a full refund* or exchange for a different scale.

3 Easy Steps:

  1. Email support@midorihandpan.com to initiate a request. Once your request is approved, you will receive an email confirmation with shipping guidelines.

  2. Pack all the return items back into the box. Make sure that your handpan is in tip-top shape.

  3. Take your handpan and ship it back to us.
 

What’s Next:

  • You will receive an email confirming that your package has been safely delivered.
  • We will thoroughly inspect your handpan and process your return/refund or exchange.
  • You will receive an email confirming that your refund has been processed. This usually happens between 10 and 14 business days.

 *Customer is responsible for all shipping costs. 

Please understand that every Handpan is tuned by hand and not all Handpan will look the same.

If you have received a damaged handpan due to shipping, please contact us within 3 days upon arrival, and we will exchange it for a new one.

Who We Are

Our handpans are much more than an instrument made for adventure – they are also the product of a lot of heart and hard work. We are a small company with a big vision, and every design change, marketing campaign, outgoing email, and phone call is made with great care and intention. Thank you for resonating the world with us!