Frequently Asked Questions

How Do I Get A Midori Handpan?

Please contact us for more information! midori@midorihandpan.com

Can I Request A Custom Scale?

Yes, Please contact Us Directly. For an extra charge we can make it happen.

What Scale Is The Midori Handpan?

Our most selling handpans are:

D Minor-  (D)A,Bb,C,DE,F,G,A
Sabye D-   (D)G,A,B,C#,D,E,F#,A
C#minor- (C#)G#,A,B,C#,D#,E,F#,G#
F Major-   (F)A, C, D, E, F, G, A, C

We Offer Custom scales as well, please contact us for more information.

How Big Is the Midori Handpan

The Midori Handpan is:
Diameter-55cm / 21.65″
Height-35cm / 13.78″
Weight-4.0kg  / 8.8lbs.

Why Is There Color Change / Bumps on The Surface?

Each Handpan is Heat Treated and Hand Tuned in person. There will be slight difference from each Handpan made.

Any Accessories Included With Midori Handpan?

Every Midori Handpan comes with a Backpack-style Handpan Case for protection of your handpan, and also a Beginner Lesson Video.

Payment / Shipment

Payment Options

We accept Visa, Mastercard, American Express, and Paypal

Is There Options For Payment Installments?

No, we do not offer any installments plan at this moment.

Do You Ship Internationally?

For Domestic shipment in Japan we will ship by YAMATO TRANSPORT CO Ltd.

For Worldwide shipments we will use EMS, and is handled by JAPAN POST HOLDINGS CO Ltd.

How Much Is Shipment?

Please contact us for a quotes on shipment fees.

Repair / Maintenance

Can You Repair Damaged Midori Handpan?

In short Yes we can, But it depends on how big the damage is. Please contact us with the details and a clear picture of the damaged handpan.

How Do I Maintain My Midori Handpan

It should need only infrequent re-coating with thin layer of oil. Wipe with a Micro-fibre cloth.

Do NOT keep you Handpan in the case.

Can You Retune Other Handpan?

We do not offer any type of services with other handpans

Can I Return My Midori Handpan

We do not accept returns unless it is damaged through shipping.

View our Return Policy for more detail.